Welcome to the Baiting House Club
Our Loyalty programme rewards you for spending money on food & drink.
Our best customers get special discounts and rewards, as well as first dibs on our special offers.
Our Loyalty Scheme is free to join and lets you earn points on all your food & drink purchases.
How does it work?
You get 2 points per £ spent on food & drink
Every 500 points can be exchanged for £5 worth of food, drinks or rooms
Accumulate 2,000 points or more in a 12 month period to qualify for Platinum Membership, giving you access to special discounts on food & drink
Loyalty Scheme Terms & Conditions
General
These term and conditions will explain how you can earn points using our loyalty system, and furthermore how to use your points to claim rewards.
Our Loyalty Card is our way to show our appreciation for your loyalty by rewarding you every time you visit one of our participating venues. It is not a credit card, charge card or debit card. Each Card User must only use the Card in accordance with the Scheme rules.
Each Card is personal to the Cardholder or relevant Card User to whom it is issued and neither the Card nor the reward points can be used by or transferred to any other person.
If you need to change any of the details you have registered with your SimpsInns Card, please contact us by email.
To take part in our loyalty program, all terms and conditions must be accepted by the user, including any subsequent updates.
By registering and taking part in our loyalty program you are taken to have read and agreed to these terms.
Points Explained
Points do not have any monetary value, except to the extent specifically provided for by a reward. Points are not property and cannot be redeemed as cash.
Points will be awarded for each eligible transaction made in our application for loyalty program members. Users must be signed up to our program to begin earning points.
Points cannot be backdated nor transferred from other user accounts—even that of the same user name.
Points are earned for each whole £1 spent of the value of each eligible transaction. Simply put, for every pound spent on eligible purposes, you will gain two loyalty points.
Under no circumstances can points be sold.
We withhold the point to limit point earning eligibility on discounted or promotional purchases.
Points can be earned on food and drink purchases at any establishment operated by The Baiting House at Upper Sapey Ltd
Points cannot be earned on:
Accommodation
Events such as weddings or large parties
Refunded opurchases
gift cards
2. Eligible Transactions
3. Expiry of Points
Your Loyalty Card does not have an expiry date. However, if you do not use your Card for a period of one year or more, your Card will cease to be valid and any stored monetary value will be forfeited and any accrued points cancelled. Checking the balance on your Card will not constitute use of the Card for these purposes. Expired value cannot be transferred to a new card, redeemed or reinstated. You will not be able to use your Card once it has ceased to be valid.
Closure of your loyalty account will result in immediate expiration of your points. These points will be immediately forfeited and cannot be reactivated upon creating a new account.
If our loyalty program is terminatedor discontinued by us, we will notify all loyalty users how long they have to use remaining points before final expiration.
No other users are eligible to use your points: If for whatever reason we are notified that your account has been compromised and given to another, we reserve the right to instantly expire remaining points. Should this happen incorrectly please contact us immediately.
4. Personal Information
By signing up to our loyalty program, we will need to collect, hold, use, disclose information about you in connection with your account, points and rewards. Information will include certain personal information and transaction information relating to points earned and requests for rewards.
We will use this information for purposes of our loyalty program to provide and market rewards and services to you, including the products and services of our service providers and other third parties.
We may disclose this information to others in connection to our loyalty program including to:
Our service providers and agents engaged for the purpose of the administration provision of services relating to our loyalty program and the promotion of the program and available rewards.
Reward providers, and bonus point providers. This includes third parties engaged for the purposes of performing other services in connection with our loyalty program including the provision of a reward.
We treat all personal information with care and in accordance with our privacy policies.
We may also use or disclose your personal information to let you know about offers and news relating to our loyalty program electronically—e.g. email, SMS, and social media. We will act with your best interests in mind to communicate news to you, and you can let us know at any time if you no longer wish to receive our marketing. We will process this request as soon as practicable.
We may terminate our loyalty program at any time. Where possible, we will give you at least 30 days’ notice of the termination and cancellation of your loyalty account (if applicable). Circumstances where prior notice may not be possible include where we are affected by events outside our control (for example, one of our key Rewards partners terminates their arrangement with us or can no longer perform their obligations).
If we give you notice after termination, Points will only continue to be credited to your Points Balance in relation to transactions that occurred prior to the date of termination.
Any notice we give will include the general reasons for termination (if possible), and the time period available to you to use points in your points balance to claim rewards. We will define the time limit remaining before final expiration of all points.
Examples of when we may terminate include, but are not limited to:
where you are in default under these terms and conditions or the terms and conditions of another facility that the customer has with us;
where we believe on reasonable grounds that the continued operation of the account may cause loss to the Customer or us.
These examples are for guidance only and do not limit our ability to cancel the account.
5. Programme Termination
6. Use of the Card
In order to earn reward points on purchases, the Card must be presented with the bill prior to purchase. Reward points cannot be added after the transaction is completed. If you forget your loyalty card please note that it is not possible to get points added retrospectively at a later date.
We do not warrant or represent that your Loyalty card will always be accepted at SimpsInns venues. For example, in the unlikely event of a failure of our IT and communications systems, We may not be able to add points or redeem any stored monetary value as payment during such a system failure
We are not liable for lost, stolen or damaged loyalty cards. However if you register your loyalty card with us, we will replace any lost, stolen or damaged cards with a new card. Your replacement card will be posted to your registered home address only and be sent out to you with the balance remaining on it at the time you notified us of your lost/stolen or damaged card. If you subsequently find or retrieve a Card which you have reported lost or stolen, you must notify us immediately.
7. Liability
Neither the Baiting House at upper Sapey Ltd nor any member of its corporate group shall be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statue or otherwise are expressly excluded.